{"id":2032,"date":"2022-02-01T10:09:14","date_gmt":"2022-02-01T10:09:14","guid":{"rendered":"https:\/\/eirwen.qodeinteractive.com\/?page_id=2032"},"modified":"2023-11-17T15:27:29","modified_gmt":"2023-11-17T14:27:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/sismiqueetsensuelle.com\/en\/faq\/","title":{"rendered":"FAQ - Questions - Answers"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2032\" class=\"elementor elementor-2032\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fef1ee0 elementor-section-full_width qodef-elementor-content-grid elementor-section-height-default elementor-section-height-default\" data-id=\"fef1ee0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6051dd5\" data-id=\"6051dd5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e239a80 sismiqueetsensuelle-faq elementor-widget elementor-widget-eirwen_core_accordion\" data-id=\"e239a80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eirwen_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-accordion clear qodef-behavior--toggle qodef-layout--simple\">\n\t<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What are Sismique &amp; Sensuelle\u2019s values ?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Sismique &amp; Sensuelle defines its identity by the following values:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Respect for others :<\/span><ul><li>It is appropriate for Users, Artists and Sismique &amp; Sensuelle to act with respect for others, to make kind remarks<\/li><li>If a disagreement arises, calm and caring dialogue will always be favored<\/li><li>All practices, sexualities and sensitivities between consenting adults are welcome<\/li><\/ul><\/li><li><span style=\"font-weight: 400;\">Consent :<\/span><ul><li>Sismique &amp; Sensuelle signs a contract with the artists stipulating that the recognizable models on the works have previously provided their consent before the distribution and sale of the related work<\/li><li>Sismique &amp; Sensuelle takes care that Users of the site choose what they want to see and are not confronted with works that they would not be ready to welcome (filter system: practices and degrees of eroticism = chili peppers for example).<\/li><\/ul><\/li><li>Legality :<ul><li>The Artists sign a contract with EURL Obllik under its brand Sismique &amp; Sensuelle stipulating the conditions of purchase of the works including the consent of the models and the sale price of the work determined by the Artist himself\/herself. Artists therefore benefit from a regulated and secure framework which ensures their remuneration at the price that they themselves have defined.<\/li><li>The <a href=\"https:\/\/sismiqueetsensuelle.com\/en\/conditions-generales-dutilisation\/\"><b>General Conditions of Use<\/b><\/a> of the Site and the <a href=\"https:\/\/sismiqueetsensuelle.com\/en\/conditions-generales-de-vente\/\"><b>General Conditions of Sale <\/b><\/a>are governed by French law.<\/li><li>The site is secure (access for adults, respect for privacy, secure and discreet payments)<\/li><\/ul><\/li><li>Freedom<ul><li>Sismique &amp; Sensuelle offers a secure space for free expression<\/li><li>with respect for others<\/li><li>in kindness<\/li><li>between consenting adults<\/li><li>where desire, sensuality and beauty can flourish<\/li><\/ul><\/li><\/ul>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How are Artists chosen and paid?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">The Artists are chosen according to several criteria including the following :<\/span><\/p><ul><li><span style=\"font-weight: 400;\">respect for the consent of their models<\/span><\/li><li>their ethics<\/li><li>the beauty and aesthetics of their works according to the Sismique &amp; Sensuelle guideline (this criterion is totally subjective)<\/li><li>the personality and uniqueness of their art<\/li><li>the care taken in making, packaging and sending the work on time<\/li><\/ul><p><span style=\"font-weight: 400;\">Artists are remunerated according to the following terms :<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Sismique &amp; Sensuelle signs an exclusivity contract with the Artist relating only to the works selected and offered for sale on its site. These works may be all or part of their \u201cproduction\u201d<\/span><\/li><li>The Artist sets his or her price freely, packaging and delivery costs included and is paid by Sismique &amp; Sensuelle<\/li><li>The Artist does not pay anything to Sismique &amp; Sensuelle<\/li><li>Sismique &amp; Sensuelle is remunerated according to the margin system which covers the costs of the site, administrative management, advertising and the salary of the Sismique &amp; Sensuelle\u2019s employee(s)<\/li><\/ul>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">I am an Artist \/ Author: how can I join Sismique et Sensuelle?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">We are delighted that you like our Sismique &amp; Sensuelle site.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We invite you to send us the following elements to the email address : <\/span><a href=\"mailto:artistes@sismiqueetsensuelle.com\"><span style=\"font-weight: 400;\">artistes@sismiqueetsensuelle.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 or by phone at <a href=\"tel:0745207470\">+33 (0)7 45 20 74 70<\/a><\/span><\/p><p><span style=\"font-weight: 400;\">(in French or English) :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your name, first name, artist nickname<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your Insta or other network where your works are visible, if applicable a book of your works<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A pitch to introduce yourself<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We will give you a response as soon as possible.<\/span><\/p><p><span style=\"font-weight: 400;\">For more information, go to the section : <strong><a href=\"https:\/\/sismiqueetsensuelle.com\/en\/artistes-auteurs-rejoignez-nous\/\">Artists &amp; Authors: Join us !<\/a><\/strong><\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Can I count on your discretion?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">For the sake of discretion, the company that appears on your invoice and\/or on your bank card statement is the company OBLLIK.<\/span><\/p><p><span style=\"font-weight: 400;\">No mention will be made of the Sismique &amp; Sensuelle brand.<\/span><\/p><p><span style=\"font-weight: 400;\">You will therefore be able to keep your secret garden or make a surprise without being unmasked.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Is a certificate of authenticity issued with the art work?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">All original art pieces for sale on Sismique &amp; Sensuelle are accompanied by a certificate of authenticity signed by the artist. Furthermore, all editions (photographs, prints, etc.) are numbered and signed by the artist.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">I want to offer an erotic art piece from your shop but I don't know which one to choose. What could i do ?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">What a sweet gesture to offer an erotic work of art.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0However, it is not easy to choose a work of art for another person, even if you know them well.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Three options are available to you to offer a unique gift :<\/span><\/p><ul><li><span style=\"font-weight: 400;\">We discuss the tastes and location of the person to whom you want to offer a work, and we offer you a selection within your budget. I suggest an initial contact by email : <\/span><a href=\"mailto:contact@sismiqueetsensuelle.com\"><span style=\"font-weight: 400;\">contact@sismiqueetsensuelle.com<\/span><\/a><\/li><li><span style=\"font-weight: 400;\">You offer a <\/span><a href=\"https:\/\/www.singulart.com\/fr\/carte-cadeau\" target=\"_blank\" rel=\"noopener\"><b>Gift Card<\/b><\/a><span style=\"font-weight: 400;\"> in the amount of your choice. For each gift card above 100 EUR, we offer 1 hour of personalized advice, to help the lucky recipient find an art piece they like.<\/span><\/li><li><span style=\"font-weight: 400;\">Click on the <strong><a href=\"https:\/\/sismiqueetsensuelle.com\/en\/guidez-moi\/\">Guide me<\/a><\/strong>button. You will be asked a few questions and we offer you a selection of art pieces according to your criteria.<\/span><\/li><\/ul>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What is the purpose of the chili pepper(s) that characterize an art work?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">These chili peppers characterize the degree of eroticism of the work. These chili peppers allow you to see the works according to your sensitivity and according to your consent.<\/span><\/p><p><span style=\"font-weight: 400;\">Anyone entering the site agrees to see works classified as 1 chili pepper and cropped versions of higher categories which then become acceptable in chili pepper 1.<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>1 chili pepper :<\/strong> Evocative curves. Softness, sensuality of forms. Views of the body. Romanticism<br \/><\/span><\/p><p><span style=\"font-weight: 400;\"><strong>2 chili peppers :<\/strong> Suggestion of positions and situations. Resting sexes represented. Lasciviousness. Sensuality of actions, caresses, kisses.<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>3 chili peppers :<\/strong> Clear view of positions and situations. Sexes in a state of excitement and openly visible.<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>4 chili peppers :<\/strong> Explicit positions and situations. Clearly visible sexual act.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How to check the dimensions and characteristics of a piece of art?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">The dimensions of the works are indicated on the product page of the art piece. If you have any doubts or questions, do not hesitate to contact us at contact@sismiqueetsensuelle.com , we will be happy to answer you and we can send you additional photos to help you understand the art piece more concretely.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Does the image presented on the site accurately represent the art work?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">The image you see on the site provides a faithful image of the work presented, but has no contractual value. We can send you additional photos of the work upon simple request to our customer service :  contact@sismiqueetsensuelle.com<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Why haven't I received an email confirming my order?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">It is possible that the confirmation email slipped into your SPAM box. If this is not the case, there was probably a technical problem when the email was automatically sent. Do not hesitate to contact Customer Service by email <a href=\"mailto:contact@sismiqueetsensuelle.com\">contact@sismiqueetsensuelle.com<\/a> and at <a href=\"tel:+33 (0)745207470\">+33 (0)7 45 20 74 70<\/a> from Monday to Friday from 10 a.m. to 5 p.m. (excluding holidays announced on the site) in order to ensure the consideration of your order.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Can I modify or cancel my order?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">If you wish to modify your order, please send an email to <a href=\"mailto:contact@sismiqueetsensuelle.com\">contact@sismiqueetsensuelle.com<\/a> to see what can be done.<\/span><\/p><p><span style=\"font-weight: 400;\">It is possible that the work you have ordered does not suit you and we will not hold this against you. The applicable withdrawal period is precisely defined in the <\/span><a href=\"https:\/\/sismiqueetsensuelle.com\/en\/conditions-generales-de-vente\/\"><b>General Conditions of Sale<\/b><\/a><span style=\"font-weight: 400;\"> available on the site.<\/span><\/p><p><span style=\"font-weight: 400;\">Please note: Made-to-order products are not eligible for cancellations or returns.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How are your packages prepared for shipping?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Each art piece is packaged with the greatest care by the Artist. Every artist must protect the surface of the printed\/drawn\/painted (...) work. Sismique &amp; Sensuelle has previously agreed with each artist on the most optimal way to package their works.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What are the delivery times for the order?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">For a non-personalized work or service, it takes between 1 and 4 weeks depending on the artists (Monday to Friday and excluding the Artist's and Sismique &amp; Sensuelle's holidays) for receipt of your order in France and the rest of the European Union.<\/span><\/p><p><span style=\"font-weight: 400;\">Delivery times may vary depending on the artist and destination.<\/span><\/p><p><span style=\"font-weight: 400;\">We respect delivery times and are not responsible for delays caused by the Post Office or other local service providers.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Which countries do you deliver to? What are the shipping rates?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Sismique &amp; Sensuelle delivers to all countries of the European Union, to your home with tracking.<\/span><\/p><p><span style=\"font-weight: 400;\">Prices for shipping within the European Union are included in the sales price.<\/span><\/p><p><span style=\"font-weight: 400;\">For shipments outside the European Union, the Customer should contact the Operator by email : <a href=\"mailto:contact@sismiqueetsensuelle.com\">contact@sismiqueetsensuelle.com<\/a>, by telephone at <a href=\"tel:0745207470\">+33 (0)7 45 20 74 70<\/a> from Monday to Friday from 10 a.m. to 5 p.m. (excluding holidays announced on the site) or by post to agree on the method, amount and coverage of these costs before ordering. Customs duties may apply.<\/span><\/p><p><span style=\"font-weight: 400;\">Do not hesitate to contact us at <a href=\"tel:0745207470\">+33 (0)7 45 20 74 70<\/a><\/span> <span style=\"font-weight: 400;\">to find out more.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Where is my order ?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">You can track the progress of your package at any time with the tracking number sent to you when we confirmed your order. If the package is slow to arrive and if you need more information, do not hesitate to contact Customer Service by email commande@sismiqueetsensuelle.com and at <a href=\"tel:0745207470\">+33 (0)7 45 20 74 70<\/a><\/span> <span style=\"font-weight: 400;\">from Monday to Friday from 10 a.m. to 5 p.m.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">According to the tracking platform, my package is available at the post office. However, I don't have a passage notice. What should i do ?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Unfortunately, it happens that the postman does not leave a delivery notice telling you that he tried to deliver to you in your absence. Don't panic, all you need to do is have your tracking number and your identity card then go to the nearest post office (the one you depend on) to collect your package.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">My package arrives damaged, what should I do?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Even though we take care to package each work with care and love, we cannot 100% guarantee the arrival in good condition upon receipt of each package.<\/span><\/p><p><span style=\"font-weight: 400;\">Rest assured, this is very rare.<\/span><\/p><p><span style=\"font-weight: 400;\">Depending on the country, we send the works through different service providers with whom we take out transport insurance in order to be compensated in the event of loss or damage.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We ask you :<\/span><\/p><ul><li><span style=\"font-weight: 400;\">either refuse the package, or issue a written reservation to the delivery service provider.<\/span><\/li><li>take photos of the packaging and the work dated the day and time of receipt<\/li><li>to submit a complaint on the delivery service provider\u2019s website<\/li><li>to send an email to Sismique &amp; Sensuelle (commande@sismiqueetsensuelle.com) containing the following elements :<ul><li><span style=\"font-weight: 400;\">your name, first name and address<\/span><\/li><li>your order number<\/li><li>the date of your order<\/li><li>the delivery date of your order<\/li><li>the reason for your dissatisfaction<\/li><li>photographs of the packaging and if possible of the work showing all damaged areas<\/li><li>details of the claim made to the carrier<\/li><li>your telephone number and email<\/li><\/ul><\/li><\/ul><p><span style=\"font-weight: 400;\">We will decide at our discretion whether or not to respond favorably to this complaint. In certain cases, we will deliver to you at our expense a new production of your work (when it is easily possible for the artist to reproduce it again).<\/span><\/p><p><span style=\"font-weight: 400;\"> In other cases, we will provide you with a voucher of a value equivalent to the product initially ordered, to use on the site.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">If it is impossible to identify the problem via the photograph sent by the Customer, we reserve the right to request a return of the order by mail (shipping costs will be reimbursed by Sismique &amp; Sensuelle in the form of a voucher purchase to use on the site).<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">In the case of personalized works, we unfortunately cannot offer you a traditional return, refund or exchange. We will agree together on the best return and refund solution if applicable.<\/span><\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">ANY OTHER QUESTION ?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">You can :<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Write to <a href=\"mailto:contact@sismiqueetsensuelle.com\">contact@sismiqueetsensuelle.com<\/a><\/span><\/li><li>Call <a href=\"tel:0745207470\">+33(0)7 45 20 74 70<\/a> <span>Monday to Friday from 10 a.m. to 5 p.m. (Paris Time)<\/span><\/li><\/ul>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Quelles sont les valeurs de Sismique &amp; Sensuelle ? + &#8211; Sismique &amp; Sensuelle d\u00e9finit son identit\u00e9 par les valeurs suivantes : Respect d\u2019autrui : Il convient aux Utilisateurs, aux Artistes et \u00e0 Sismique &amp; Sensuelle d\u2019agir dans le respect d\u2019autrui, de tenir des propos bienveillants Si un d\u00e9saccord intervient, le dialogue serein et bienveillant [&hellip;]<\/p>\n","protected":false},"author":232,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2032","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sismiqueetsensuelle.com\/en\/wp-json\/wp\/v2\/pages\/2032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sismiqueetsensuelle.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sismiqueetsensuelle.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sismiqueetsensuelle.com\/en\/wp-json\/wp\/v2\/users\/232"}],"replies":[{"embeddable":true,"href":"https:\/\/sismiqueetsensuelle.com\/en\/wp-json\/wp\/v2\/comments?post=2032"}],"version-history":[{"count":0,"href":"https:\/\/sismiqueetsensuelle.com\/en\/wp-json\/wp\/v2\/pages\/2032\/revisions"}],"wp:attachment":[{"href":"https:\/\/sismiqueetsensuelle.com\/en\/wp-json\/wp\/v2\/media?parent=2032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}